Terms and Conditions

Last updated 4 August 2026

Replacement rear window fitted to a vehicle at a Melbourne home

These terms apply to quotes, bookings and work carried out by Mobile Windscreen Repairs. By requesting a quote or booking work with us, you agree to them.

Quotes

Quotes are based on the vehicle information you give us, including make, model, year and the type of damaged glass. If the vehicle differs from the details supplied, or the glass required is not what was quoted, we will let you know before proceeding and confirm any change with you first.

We give you a price before work begins. If something is found during the job that changes the scope, we will stop and discuss it with you rather than proceeding on assumption.

Bookings and access

Our service is mobile. You agree to provide reasonable and safe access to the vehicle at the agreed location, and to let us know in advance about anything that affects access, such as basement car parks, steep or narrow driveways, site induction requirements or restricted hours.

Some work needs shelter from heavy rain and wind. If the weather or the location makes it unsafe or unsuitable to carry out the work properly, we will discuss alternatives with you rather than compromise the job.

Before driving the vehicle

Bonded glass needs time for the adhesive to reach a safe strength. We will tell you how long to wait before driving and anything to avoid in the period immediately after the work. Driving before that time may affect the fit of the glass and any warranty on the work.

Warranty

All completed work is backed with warranty for added peace of mind. Contact the team for full warranty conditions relating to your service and replacement glass.

Warranty covers our workmanship and the glass we supply. It does not cover subsequent damage, impact, misuse, or work carried out by others after we have completed the job.

Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded.

Cancellations

If you need to change or cancel a booking, please let us know as early as you reasonably can so we can offer the time to someone else. Where glass has been specially ordered for your vehicle, we will discuss this with you at the time.

Website content

Information on this website is provided in good faith and describes our services in general terms. It is not advice about your specific vehicle. For anything specific, contact us with the vehicle details.

Contact

Phone:0448 333 710
Email:autoglassaustralia@gmail.com

See also our Privacy Policy.

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